If the payment card holder is not going to be present at the time of collection a letter of authorisation must be provided from the card holder.
A quick example of a letter of authorisation is included below. Where X’s are included these are numbers that are based on the booking and the relevant card details.
At the time of collection the original signed letter of authorisation must be presented along with the booking confirmation number.
To whom it may concern,
I (CARD HOLDER NAME) authorise (COLLECTORS NAME) to collect and use the booking ref(xxxxxxxx)
The booking was made with payment card ending *XXXX
SIGNATURE OF CARD HOLDER
Please be aware if you are collecting a Merlin Annual Pass these will ONLY be issued on production of the card that was used to make a purchase. In these cases a letter of authorisation is not accepted.