How do I rebook if the Tower Eye is closed?

To re-book in for a new date and time guests need to do the following:

1. Locate the booking link in the email from the Guest Services Team, notifying you of the closure. 
2. Create a free reservation for your desired timeslot.
3. Fill in your details, and confirm your new timed reservation.
4. You will receive a confirmation email, with your new timed reservation.
5. Visit on the day with your original tickets, and your new online reservation.

If you are unable to rebook, or would prefer to discuss other options including an attraction transfer, please reach out to one of our friendly team at Guestservices.theblackpooltower@merlinentertainments.biz.

Please allow up to 3-5 working days for a response, or alternatively contact us via our Facebook page for a reply within 24 hours.